LuluTox ("we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following personal information when you place an order or contact us:
- Full name
- Email address
- Postal address (including suburb, state, and postcode)
- Phone number
- Order details and purchase history
- IP address and browser information (collected automatically via cookies)
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order or enquiries
- Send you marketing communications (only with your consent)
- Improve our website and services
- Comply with legal obligations
3. Disclosure to Third Parties
We do not sell or rent your personal information. We may share it with trusted third parties who assist us in operating our website and fulfilling orders, such as:
- Shipping and logistics providers
- Payment processors
- IT and website hosting providers
These third parties are required to handle your data securely and in accordance with Australian privacy law.
4. Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience. Please see our Cookie Policy for full details. You may decline non-essential cookies at any time.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all data transmissions.
6. Access & Correction
You have the right to access and correct your personal information held by us. To make a request, please contact us at [email protected].
7. Marketing Communications
If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the "unsubscribe" link in any email, or by contacting us directly.
8. Contact
For any privacy enquiries, please contact:
Email: [email protected]
Location: Sydney, NSW, Australia
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.